We’re a tiny team of two crafting each order with care. While we often ship out sooner, please allow up to 7 business days for us to process and prepare your order—especially if it’s made-to-order or brewed under moonlight 🌝 📦.

Estimated Delivery (After Shipping)

• U.S. Orders: Typically arrive 3–7 business days after shipping, depending on your location.
• International Orders: Usually take 2–6 weeks, with possible delays due to customs or shipping quirks.

International Shipping & Customs

We ship to most countries! If your country is not listed at checkout, send us an email at sia@folkandfireshop.com, and we’ll see if we can ship to you.

• Customs fees, duties, and taxes are determined by your country and are your responsibility. Unfortunately, we don’t have control over these fees.

Lost, Stolen, or Damaged Packages

All priority shipping options come with $50 of insurance. If you’d like to increase your insurance coverage to match your order’s full value, email us at sia@folkandfireshop.com before your order ships.

• We are not responsible for lost, stolen, or damaged orders once they leave our hands and are with USPS/FedEx/UPS. If your package is missing, please file a claim directly with the shipping carrier.

Combined Shipping

Unfortunately, we cannot offer combined shipping on multiple orders. Each order is processed separately, and by placing more than one order, you agree to receive separate shipments.

Refund & Return Policy

Because our offerings are crafted in small, intentional batches—often made fresh for you—we do not accept returnsfor hygiene and safety reasons. Thank you for honoring the nature of handmade medicine.

That said, if we’ve made an error or something arrives damaged, we’ll always do our best to make it right 💛

📬 Eligibility for Refunds

If your order is:

• Damaged,
• Defective, or
• Incorrect (whoops!)—

Please email us at sia@folkandfireshop.com within 5 days of receiving your order.

Include:

• Your order number
• Clear photos of the issue

We’ll assess the situation and offer a solution. If approved, we’ll either issue a refund or send a replacement at no cost to you.

📚 Educational Offerings

Due to the digital and seasonal nature of our workshops, courses, and apprenticeship programs, refunds for educational offerings are approved on a case-by-case basis. Please reach out to us if you have questions—we’re human, and we know life can shift unexpectedly.

❌ Non-Refundable Situations

We cannot offer refunds for:

• Reactions, irritation, or sensitivities to any product
• Incompatibility with personal health conditions or contraindications
• Orders lost, stolen, or damaged after leaving our hands (please see our Shipping Policy for insurance and delivery details)
• Ingredients that are not allowed in your country

🛍️ A Note on Intentional Shopping

We do our best to list full ingredients and detailed descriptions for every offering. If you’re unsure about something, feel free to email us—we’d rather answer your questions than have you order something that isn’t the right fit.

And as always, consult your healthcare provider if you’re pregnant, nursing, taking medications, or navigating chronic conditions. Patch testing is always encouraged for new topical products.

✨ Disclaimer

Our products are offered in the spirit of tradition, earth-based care, and personal ritual. We make no medical claimsregarding their ability to treat, cure, or prevent any disease or condition.

All plant material is either ethically wildcrafted, grown in our own garden, or sourced from small organic farms we trust. Ingredient origins are listed on each product page.

🍯 What kind of honey and beeswax do you use?

We source raw, unfiltered, unheated honey and golden bricks of beeswax from small beekeepers in Washington, Oregon and Idaho.

💧What kind of water is used?

We currently use distilled water, and are beginning to work with tested artisanal well water from Shoreline, WA.

🥃 What kind of alcohol is used in tinctures?

It varies by tincture—always organic, local when possible, and chosen to best match the plant’s spirit. Often it’s organic cane alcohol from Oregon, or vodka from Iceland. Sometimes it’s something special like apple brandy or small-batch whiskey. The exact alcohol is listed on each product.

🌻 What about oils?

All oils are organic, cold-pressed, and non-GMO—sourced from trusted co-ops and suppliers. We use different oils based on the product (sunflower, jojoba, olive, etc.).

🌼 Do you use essential oils or hydrosols?

Yes, selectively. Some of our perfume blends have essential oils in them, but our salves and facial care products never do. Our essential oils and hydrosols come from:

• Local small-batch distillers using Oregon Tilth certified organic plants, or
• Farms we personally know who use organic practices (even if not certified yet)

Only the best-smelling, highest integrity stuff makes it in.

The information provided on the Folk & Fire Apothecary website, including but not limited to all product descriptions, labels, blog posts, social media content, and other materials, is for educational and informational purposes only. Folk & Fire Apothecary LLC does not claim to be licensed medical professionals, and the content provided is not intended as, nor should it be considered a substitute for, medical advice, diagnosis, or treatment.

By using this website, you acknowledge and agree to the following:

1. Not Medical Advice: The content on this website, including any suggestions regarding herbal remedies or other wellness products, is not medical advice. It is based on traditional, ancestral, and historical uses of plants and other natural substances. Always consult with a licensed healthcare provider before using any herbal products, especially if you have a medical condition or are taking prescription medication.
2. Consult Your Doctor: If you believe you are experiencing a medical emergency or have concerns about your health, you should immediately contact a medical professional. You should not use any of the information on this website as a replacement for seeking professional medical care. In case of an emergency, please contact your doctor or go to the nearest hospital or call 911.
3. FDA Disclaimer: The FDA (U.S. Food and Drug Administration) has not evaluated the products sold by Folk & Fire Apothecary LLC. The information on this site is not intended to diagnose, treat, cure, or prevent any disease. Herbal products have not been tested for safety or efficacy by any government body, including the FDA. Always seek the advice of your physician or other healthcare provider before using any herbal products or supplements.
4. Consultation for Children: Always consult with your child's healthcare provider before using any herbal products. Some herbs may not be suitable for children, and dosages should always be discussed with a professional.
5. Suggested Use: Any "Suggested Use" recommendations, rituals, or guidelines for products mentioned on this website, in social media posts, or on product packaging are for educational purposes only. These suggestions are not medical advice. You should consult a licensed healthcare provider to determine the correct dosage or treatment options, especially when considering the use of herbal remedies for children.
6. No Liability: By using this website and its content, you agree that Folk & Fire Apothecary LLC is not responsible for any adverse effects, consequences, or harm resulting from the use or misuse of information or products from this website. You assume full responsibility for your actions and any consequences that may arise from using these products or relying on this information.

By continuing to use this website, and by using any products, joining memberships or otherwise interacting with Folk & Fire Apothecary LLC you are acknowledging that you have read and understood this General Disclaimer and that you accept the terms outlined above.

For any questions, please contact us at:
Folk & Fire Apothecary LLC
Email: sia@folkandfireshop.com

We’re forest witches, not pharmacists.
That means we can’t give medical advice—including around pregnancy, breastfeeding, or drug interactions.

Please consult a trusted healthcare provider or herbal-savvy pharmacist to know what’s safe for you and your body.

We list full ingredients for every offering so you can make informed choices, and we’re always happy to answer general questions about what’s in something at sia@folkandfireshop.com.

Your health is sacred. We love you too much to guess. 💛